We at Wine Clearance Warehouse use the Australia Post eparcel Delivery Parcel Service. Your order can be tracked by you from your computer. Upon request we will send you your Australia Post Delivery Number And a link to the Australia Post tracking site.
A 'Freight Charge' per case may be applied to a given product, if so it will be clearly specified in that products description. Orders are in 6 bottles lots only.
A standard freight charge of $25 per order is applied for victorian residents and $35 for interstate orders. Please call for oversea deliveries. Diners Club and American Express cards are subject to a 4% surcharge.
PLEASE NOTE:
1. Calls cannot be made prior to delivery.
2. If you are not there to sign for your parcel an Australia Post calling card will be left informing you of the nearest Post Office that you can collect your parcel from, unless you have specified in the 'Special Delivery Instruction' section of the order form i.e. "If not home please leave at front door. "
Overseas orders are subject to current postal rates and are not included in our special shipping price promotions
100% Money Back Guarantee*
We appreciate it can be difficult choosing wine without first smelling and tasting it. To give added confidence when purchasing wine online with Wine Clearance Warehouse we offer a 100% Money Back Guarantee*.
At Wine Clearance Warehouse we try to describe our wines as accurately as possible in the brief tasting notes provided and pride ourselves on the quality and value for money range of boutique wines we stock. We attempt to stock a diverse range of boutique wines that cater to every wine lover’s taste.
If you are not satisfied and the wine you have purchased does not meet the high expectations you have of Wine Clearance Warehouse , you can return any unopened wine for a full refund (see conditions below):
*The following Conditions apply to our 100% Money Back Guarantee*:
· Our 100% Money Back Guarantee* only applies to Straight Cases (purchases of 12 bottles of the same wine), this offer does not apply to Mixed Cases.
· Customers will receive a Full Refund (for 12 bottles) upon receipt of a minimum 10 unopened bottles returned.
· Customers must notify Wine Clearance Warehouse within 14 days of receiving your wine that you intend to take advantage of our 100% Money Back Guarantee*
o Phone 03 9387 7766
o Fax 03 9387 7762
· Customers are responsible for sending and paying the return postage and insurance costs incurred in returning the unopened bottles of wine to:
Wine Clearance Warehouse
65 Nicholson Street,
East Brunswick, Victoria, 3057
· Our 100% Money Back Guarantee* Refund does not include any reimbursement for the return postage and insurance costs incurred by the customer.
· Our 100% Money Back Guarantee* is only available to customers within
· All products on our website qualify for our 100% Money Back Guarantee* offer with the exception of the following products:
o Mixed Cases
o Cleanskin Wines
Returns & Wine Faults
If your bottle of wine is suffering from a wine fault and does not meet the high standard you associate with Wine Clearance Warehouse , please return the remains of the bottle to the place of purchase for a replacement bottle or contact us. If you purchased your wine over our website, your place of purchase is our East Brunswick store.
PLEASE NOTE:
All return claims must be made within 14 days of receipt of your wine order.
Office hours are 10.30am to 6.30pm Monday to Friday.
Wine Clearance Warehouse
65 Nicholson Street,
East Brunswick, Victoria, 3057
Phone: 03 9387 7766
Fax: 03 9387 7762
Cancellation of Orders
If you wish to cancel an order you have placed with Wine Clearance Warehouse via our website, you must inform us in writing (by fax or email) stating your full name and quoting your order number, within 1 hour of placing your order.
Phone: 03 9387 7766
Fax: 03 9387 7762
